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A. P. Massey, Khatri, V., and Montoya, M., “Usability of Online Services: The Role of Technology Readiness and Context”, Decision Sciences, vol. 38, no. 2, pp. 277-308, 2007.
A. P. Massey and Montoya, M., “Unraveling the Temporal Fabric of the Knowledge Conversion Process: A Dynamic Theory of Media Selection and Use”, MIS Quarterly, vol. 30, no. 1, pp. 99-114, 2006.
R
A. P. Massey, Montoya, M., and Holcom, K., “Reengineering the Customer Relationship: Leveraging Knowledge Assets at IBM”, Decision Support Systems, vol. 32, no. 2, pp. 155-170, 2001.
P
A. P. Massey, Montoya, M., and O'Driscoll, T. M., “Performance-centered Design of Knowledge-intensive Processes”, Journal of Management Information Systems, vol. 18, no. 4, pp. 37-59, 2002.
O
M. Montoya, Massey, A. P., and Clapper, D., “On-Line Focus Groups: Conceptual Issues and A Research Tool”, European Journal of Marketing, vol. 32, no. 7/8, pp. 45-54, 1998.
K
A. P. Massey, Montoya, M., and O'Driscoll, T. M., “Knowledge Management in Pursuit of Performance: Insigts from Nortel Networks”, MIS Quarterly, vol. 26, no. 3, pp. 269-290, 2002.
H
A. P. Massey, Montoya, M., and O'Driscoll, T., “Human Performance Technology and Knowledge Management: A Case Study”, Performance Improvement Quarterly, vol. 18, no. 2, pp. 37-55, 2005.
F
R. M. O'Keefe, Cole, M., Chau, P., Massey, A. P., Montoya, M., and Perry, M., “From the User Interface to the Customer Interface: Results from a Global Experiment”, International Journal of Human-Computer Studies, vol. 53, no. 4, pp. 611-628, 2000.
D
S. A. Brown, Massey, A. P., Montoya, M., and Burkman, J. R., “Do I Really Have To? User Acceptance of Mandated Technology”, European Journal of Information Systems, vol. 11, no. 4, pp. 283-295, 2002.
C
A. P. Massey, Montoya, M., Hung, C., and Ramesh, V., “Cultural Perceptions of Task-Technology Fit”, Communications of the ACM, vol. 44, no. 12, pp. 83-84, 2001.
P. Y. K. Chau, Cole, M., Massey, A. P., Montoya, M., and O'Keefe, R. M., “Cultural Differences in the Online Behavior of Consumers”, Communications of the ACM, vol. 45, no. 10, pp. 138-143, 2002.
M. Montoya, Massey, A. P., and Khatri, V., “Connecting IT Service Operations to Service Marketing Practices”, Decision Sciences, vol. 26, no. 4, pp. 65-85, 2010.
M. Montoya, Massey, A. P., Hung, C., and Crisp, B., “Can you Hear Me Now? Communication in Virtual Product Development Teams”, Journal of Product Innovation Management, vol. 26, no. 2, pp. 139-155, 2009.
B
A. P. Massey, Montoya, M., and Hung, Y., “Because Time Matters: Temporal Coordination in Global Virtual Project Teams”, Journal of Management Information Systems, vol. 19, no. 4, pp. 129-156, 2003.
3
M. Montoya, Massey, A. P., and Lockwood, N. S., “3D Collaborative Virtual Environments: Exploring the Link between Collaborative Behaviors and Team Performance”, Decision Sciences, vol. 42, no. 1, pp. 451-476, 2011.